Terms & Conditions

Payment Terms

Payments for all orders are to paid by way of credit card, using the online facility. Orders will not be dispatched until full payment for the purchased items have cleared. In the event that a payment does not clear and payment for the item/s has not been received the order will be cancelled. All prices are in Australian Dollars and include GST.

Delivery

A delivery fee of $9.00 is required prior to items being dispatched. Deliver fee may change from time to time. Koko Hair & Beauty will not guarantee the quality of the delivery services of any third party service provider. If you provide the incorrect address, we will resend the items to the correct address, but you will be required to pay the courier fee. Stocked items will be sent within 2 to 5 business days.

Items out of stock

You will be notified if an item is out of stock. While we cannot guarantee the delivery dates advised by our supplier, we will keep you up to date on the progress of your delivery. You may cancel your order up to 2 working days prior to delivery by contacting our friendly staff at the salon on 07 31627714. You cannot cancel your delivery just because delivery is delayed. We are not responsible for any loss or damage to products after you have received them.

Refunds

Where Koko Hair & Beauty deem a product defective the product should be returned within 5 business days packed in the original unmarked packaging.  A refund will not be provided unless Koko Hair & Beauty agree and until the original item has been returned. Any defective or damages products must be reported within 2 days of receiving the product. The product must be returned in the original undamaged packaging within 5 working days of Koko Hair & Beauty agreeing to a refund.  Products must be returned in order to receive a refund. Koko Hair & Beauty does not refund or exchange on products because you have changed your mind or the product was not what you expected.  Delivery fees are non refundable.

Change to terms and conditions

Koko Hair & Beauty may vary the policies, terms and conditions contained on this site at any time.

Website terms of use

http://www.kokohairandbeauty.com.au is the property of Koko Hair & Beauty Pty Ltd. Our website includes copyright material, trademarks and registered trademarks which belong to others and us. You can only use this website to browse and purchase our products.